Customer Service Growing Pains or No One’s Ever Happy In A Compromise.

Wait, what about the books now?

As many of you know, a while ago I made a shift away from offering PDFs directly and moved it over to Lulu (which also distributes it to Amazon).  I did this for several reasons, but mainly I wanted the customer to be able to order the books and download them instantly.  Sometimes, schedule conflicts held up orders and while people were really cool about it – I know that when you order something you generally want it RIGHT NOW.

So the plus side is that the orders go out immediately.

The down side, and it’s a near insurmountable downside for me, is that while Lulu and Amazon have some analytics about who orders books –  I have no way to contact people to thank them or to talk to them about any aspects of the book that they dug, disliked or just didn’t get.

All I have is this blog and that co-opted Ambrose Bierce (?) reference in the title that reminds me that the nature of service mandates that while you can’t give everyone everything always – you should always give them the best of what they’re asking for.

So a few things then:

1.  If you’ve ordered any of my books in a print or pdf format – THANK YOU! It’s really appreciated and I hope that you’re getting something out of them.

2.  If you’ve ordered any of my books from Amazon or Lulu please feel free to drop me a line at guitar.blueprint@gmail.com with any questions, comments etc.

3.  I’m really trying to get in touch with anyone who’s bought my Pentatonic Visualization book from Lulu or Amazon.  I have dates and sales numbers but no names and I’d really like to get some supplemental material to you!  This also goes for those of you who bought the Symmetrical Twelve-Tone Patterns book who haven’t gotten the free bundle that compliments the book.

4.  While I promote Lulu and Amazon evenly – I should mention that Amazon is currently selling physical copies of my books at a 10% discount from Lulu.  I know that PDFs are convenient, but these books are really designed to be something that you hold (or put on a music stand) and flip to a physical page.

Again, thank you for your support, you indulgence and for your interest in anything that I’m writing about or doing.  I hope that any or all of it helps you in some way shape or form.

-SC

ps – The Devil’s Dictionary was a hugely influential book on me.  I thought Bierce gave me the compromise quote – but I may have cobbled it together from a few other sources.  If anyone knows a source, please drop me a line so I don’t have to be the pompous ass who quotes himself ; )

For those of you interested, Bierce’s actual definition  was,

“Compromise, n. Such an adjustment of conflicting interests as gives each adversary the satisfaction of thinking he has got what he ought not to have, and is deprived of nothing except what was justly his due.”

 – Ambrose Birece, The Devil’s Dictionary

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